Refund and Return Policy for New Venture Capital Pty Ltd

1. Introduction

We understand that choosing a SaaS solution is an essential decision for your business and personal use. Therefore, at New Venture Capital Pty Ltd, we offer clear policies for refunds and cancellations for our service, Replyo, to ensure your satisfaction and maintain a transparent business relationship.

2. 30-Day Money Back Guarantee

New subscribers to Replyo are offered a 30-day money-back guarantee. If, for any reason, you're unsatisfied with our service during your first 30 days, you can request a full refund. This guarantee applies to both monthly and yearly subscription plans, provided the request is made within the initial 30 days of the first purchase.

3. Monthly Subscriptions

We act as a Data Controller for your data.

• For monthly subscription renewals, refunds are not provided. You can cancel your subscription, and you won't be charged for the subsequent months.
• If you decide to cancel in the middle of a billing cycle, you will have access to the service until the end of that monthly billing cycle, after which your subscription will end.

4. Yearly Subscriptions

After the initial 30-day period:

• If you choose to cancel your yearly subscription, no refunds will be provided for the unused months. However, your subscription will remain active until the end of the yearly billing cycle.
• We do not offer pro-rated refunds for yearly subscriptions that are cancelled before the end of the subscription term.

5. Service Changes and Discontinuation

If we make significant changes to the service or discontinue a product, feature, or functionality you have been using, we will provide advance notice, and you may be entitled to a partial or full refund, at our discretion.

6. Refund Process

To request a refund:

• Contact our support team using our Contact Us form, providing the email address associated with your account and the reason for the refund.
• Refunds are processed within 10 business days and will be returned via the original payment method.

7. Questions

If you have questions or concerns about this Refund and Return Policy or any other customer service inquiries, please contact our support team at [support_email@example.com]